Curology is an online dermatology provider that creates customized prescription skincare formulas to treat acne, wrinkles, and other skincare concerns. You receive your custom formula each month and have access to online dermatology providers. However, you may eventually decide to cancel your Curology subscription.
Fortunately, canceling Curology is a quick and easy process when you follow the appropriate steps. This guide will explain how to cancel Curology in just a few minutes online or through the mobile app.
How to Cancel Curology on the Website
To cancel Curology on the web:
- Go to www.curology.com and log into your Curology account.
- Click your Profile icon in the top right corner.
- Click on Settings in the dropdown menu.
- Click on Billing Details on the left sidebar.
- Under Your Plan, click on Cancel Plan.
- Select a reason for cancellation from the dropdown menu.
- Check the box confirming you want to cancel.
- Click Confirm Cancellation.
This will immediately stop future Curology renewals. You’ll continue to have access until the end of your current billing period.
How to Cancel Curology on iPhone/iPad
If you subscribed on iOS through the App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID profile at the top.
- Tap on Subscriptions.
- Under Active Subscriptions, tap on Curology.
- Tap on Cancel Subscription and confirm cancellation.
Following these steps will cancel your Curology plan through Apple. Your plan remains active until the next billing date.
How to Cancel Curology on Android
To cancel your Curology subscription on an Android device:
- Open the Google Play Store app.
- Tap the ≡ menu icon in the top left corner.
- Tap on Subscriptions.
- Under Active Subscriptions, tap on Curology.
- Tap Cancel subscription.
- Confirm cancellation in the popup.
Just like iOS, this cancels future billing through Google Play but your current plan continues until renewal.
Cancelling Curology via Email
You can also cancel Curology by emailing their customer support team at support@curology.com and requesting cancellation. Be sure to include your name and email address on your Curology account.
An email cancellation may take 1-2 business days to process but will cancel your subscription right away.
What Happens When You Cancel Curology?
When you cancel your Curology subscription, here is what you can expect:
- You’ll have continued access to Curology until your current billing period ends.
- You will no longer be charged the monthly subscription fee.
- Your custom prescription formula will no longer be sent once the plan expires.
- You lose messaging access to your dermatology provider after canceling.
- Your Curology account remains open if you want to resubscribe later.
So you can keep using Curology normally until the renewal date passes. Then your subscription and services will be deactivated unless you sign back up.
Getting a Curology Refund
Curology does not offer refunds if you cancel your subscription mid-cycle. However, you may qualify for a full refund within 30 days of subscribing if you have not received your first formula shipment yet. Reach out to Curology’s support team for help requesting a new subscriber refund.
Reactivating Curology After Cancelling
If you later want to restart your Curology subscription:
- Re-purchase your plan on the Curology website to reactivate access.
- If you canceled on iOS or Android, resubscribe in the app store.
- Your custom formula information will remain on your account.
- You keep the same dermatology provider when you restart Curology.
- Any unused custom formulas you have may still be usable if reactivated quickly.
Signing back up is fast since your account is still open after canceling initially.
Avoiding Unwanted Curology Charges
Be sure to cancel your Curology plan at least 24 hours before your upcoming renewal date to avoid being charged again. You can find your next billing date under Billing Details in your Curology account. Set a reminder to cancel in advance.
Closing Thoughts
Canceling your Curology subscription is simple and only takes a few minutes on the website or in mobile app stores. You’ll retain access until your current plan expires. You can always restart Curology easily if you change your mind after canceling. Follow the steps in this guide to successfully cancel Curology.
